I know the Home Depot is everywhere and have been reading nothing but bad reviews about the customer service area. My husband and I went in to get a dishwasher on sale and while leaving saw a refrigerator marked half off. We asked why and was told they didn’t have room for it, it had an upgraded model. Ok, makes sense. On coming home the more I thought about it the more I wanted to change the dishwasher color to match the fridge, so we went in on Friday night and called Sunday morning to ask about changing the color. I was sent to three different extensions and no body had a clue! Was finally told the appliance manager would b in Monday and would get back to me. Nope. Hubby called and after being redirected a bunch of times was told, oh, she didn’t work today!. Ok so now it’s Tuesday, no call, hubby calls and again, go through people to find one who says she will personally write a message to the manager and make sure she returns our call first thing. Nope. So now it’s Wednesday and I’m thinking any chance of it being possible is gone now but so irritated by the customer service I’m going to stick with it. Hubby calls asks for a manager and the one he is given to has no idea on any of it , he is the warehouse manager or something??? Hubby kinda blows, they connect him to someone and at this point we are saying, you ARE going to either change the color or just order another one in the color I want and keep the other in store. The woman totally agrees with us, says she didn’t understand any of the run around and she was personally doing it at that moment while on the phone. Ok. Great. Was going to have to wait a couple ex days but, it was done.
I worked in customer service for years, it was my thing, people, resolving issues and making sure the customer is happy. That is supposed to be the foundation in every company, so what’s with Home Depot?
Now I am looking at this fridge and very nervous, I swear it has crumbs in it, it looks used to me, not just a display model. They say they don’t do that, they do not resell, hmmmmmm.